Some customers have begun to upgrade to SuccessFactors Revolution UI (v12), and we've given Jam the same modern, fresh look of the future SuccessFactors suite. With the new Jam UI, there is a more consistent experience when navigating between Jam and other modules and a count notifying you of unread items.
What's more, site admins can brand the Jam environment for your company. You can set a custom name (e.g. Knowledge Hub - see screen shot below) for your company's Jam environment, which will appear on across all web and email references. You can also set a custom color scheme that matches your company colors and include company logo in emails.
To customize the Jam environment for your company, go to Admin > Branding.
Enter the custom name in the Product Instance Name field.
Integrated customers To change the Jam Home link in SuccessFactors:
Log in as SuccessFactors Admin.
Go to Admin > System Properties > Text Replacement
Find the label 'Jam'. The box will be blank, but the default is 'Jam'.
How are users adopting social learning? Is Jam usage increasing over time? Who are the top contributors? Are users looking at the content on Jam?
Many customers are trying to gauge how their users are adopting social learning in the organization. So we've enhanced our reporting capabilities to help you measure engagement over time, identify champions and top groups, as well as define improvement areas. Company-wide and group level reports are available to admins.
Sample Activity Summary by Week Data
Nine new reports were added to highlight how users are contributing and viewing content across your company including:
Contribution Report by Object by Week and Month
Content Consumption by Week and Month
User Consumption by Week and Month
User Contribution by Week and Month
Group Member Activity Report
Sample Content Consumption by Month Data
Private Group Visibility
Previously, Jam reports contained data for public group activity only. Now, all existing and new reports contain aggregated counts for activity in public and private groups, which provides a more accurate picture of overall adoption and usage. Additionally, site admins can opt-in to Private Group visibility, which will let you run reports on any private group. To enable private group visibility, go to Admin > Features: Feature Management.
SuccessFactors Learning and Jam customers can now take advantage of formal and informal learning content. With integrated Search, you can use the LMS catalog search to find learning items such as instructor-led courses or e-learning as well as social content in Jam such as videos, documents, and explore communities of practice.
Use LMS Catalog Search to find Social Learning Content.
Learners can access formal and informal content from one place, and choose the combination that meets their learning needs. For example, a learner who wants to enhance leadership skills may search the keyword 'leadership' in LMS. Results returned include a formal courses beginning in few weeks. Additionally, the learner can browse the social content results to discover videos, documents, sample presentations, and even groups focused on leadership to brush up skills before the formal course is offered.
Conversely, a learner who just completed a formal leadership course can use the catalog search to find social learning resources to supplement the formal course and continue building skills.
The integration between Learning and Jam is available to all customers with Integrated SuccessFactors Learning (SaaS) version 6.4.3 and the Premier Edition of Jam.
To help reduce the risk that your data maintained in SuccessFactors is exposed when a user loses their phone or leaves their phone unattended, we have added the ability for the Site Administrator to require a 4 digit passcode. This security passcode provides a secondary, easy to use method of authentication that ensures only the owner of the device can access their SuccessFactors account through BizX Mobile on their device.
When the mobile security passcode is enabled:
Each user that has mobile access enabled will be required to set a Security Code on their mobile setup page.
A 4-digit passcode must be entered every time a user opens BizX mobile or when the device times out.
Users who lose or forget their code can reset it from their SuccessFactors account on the web.
This feature is available to Integrated customers, and Site Admins can opt-in to activate the feature. To enable the security passcode, go to SuccessFactors Admin > Company Settings > Mobile Options > Mobile Passcode /Security Pin.
Existing BizX Mobile Users Remember to update the BizX Mobile App as soon as it becomes available to take advantage of all the new features and upgrades.
Rolling Stones. Miles Davis. Bruce and the E Street Band. The Clash. Guns ‘n Roses.
Scroll through your iPod and reflect for a moment on your favorite bands. Doesn’t listening to them inspire you? Especially when they're improvising and showing off their mastery! It’s incredible.
It’s the creativity, energy, spontaneity, and teamwork of the Jam session that we want our customers to experience when they use SuccessFactors Jam. And it couldn’t come at a better time.
We’re in the era of doing more with less. Blame it on the ongoing economic malaise, globalization, or who knows why. What I do know is that Jam actually helps –Jam helps you find information when you need it and share information easily so others can find it.
Experts, be they purchasing managers, system admins, training gurus, sales heroes, etc., get interrupted all day long. But what can they do? Document their know-how in a word doc with lots of screen shots? Who’s got time for that? How about scheduling a webcast to train everyone on their expertise? Only the five people who need the info that day will show up. Or maybe contact the training department to ask for help creating a video. But last I checked – the training department is tapped out and never has been in the business of creating 5-minute How-To videos.
Enter SuccessFactors Jam. In a couple clicks, you can, not only record the process, but also share it with the rest of your company so your colleagues can actually find it when they need it. Click record, do your thing, and click share. Jam takes care of the rest – the screen and audio capture, uploading, transcoding, streaming, and most important, making it discoverable through the Jam network.
How well does it work? Our Director of HR Systems created a Jam to show new employees how to get started with our talent system. She posted the recording in the onboarding group, and it’s been viewed 282 times. It’s 9 minutes long, so that’s 2,538 minutes or more than 40 hours of her time she gets back. And we’ve been able to update our records on our time, without having to schedule an appointment to connect with her.
We’re excited about Jam because it brings this kind of efficiency to your business. Beyond informal or social learning examples, our customers are using Jam to accelerate onboarding, increase learning performance around instructor-led training, and speed clarity around shared goals.
You can also use Jam on your mobile phone to view and comment on what’s on your company’s network. You can also record video and take and upload photos. This is especially popular with groups on the go, such as sales teams and retail employees.
When we can easily share our expertise and make our colleagues more productive, everybody wins. And when we find the information we need, when we need it, wherever we might be, we can be more productive ourselves. Which means there's more time for all the other good things in life, like getting home in time for dinner, spending time with our kids, or just listening to music.
How much time do we spend looking for information or answers we need to do our jobs? According to IDC, Knowledge workers spend 15-30% of their time searching for information. And they are successful only half the time! With this release, we make it easier to find and consume content with tags, related content, improved search results and content history.
Categorize Content with Tags
Now, you can crowdsource the categorization of content across the org with Tags. Connect similar content with tags to make it easy for you and others to find later. The tag cloud helps everyone discover new content, and the filters let you to see what's trending over the last week, month or all time.
Explore by Tags to find connected content across your social graph.
Tags can be added to videos, documents, wikis, blogs, photos, and links. As you type, auto-complete will suggest existing tags or you can add a new tag. Hashtags are also supported - simply add a hashtag when commenting on a feed item. When you click on a tag from the tag cloud or viewer page, you will see search results for all items tagged with the specified keyword.
On the content viewer page, comma separate tags when adding multiple at once
Shortcut! Add a hashtag by commenting on the feed item
Find Valuable Resources with Related Content
We wanted to expose you to even more valuable content related to what you are currently viewing. So instead of hunting around in groups or searching, we are bringing related content to you. Now, when viewing a document, video, wiki, etc., related content is automatically recommended in the right column of the viewer page.
Discover more valuable info with related content
Improved Search!
Even with so many ways to help you find content, we understand that sometimes you just need to search. So, we've given our search a major makeover!
The metadata has been consolidated for each search result, giving you more context so you can quickly assess the results to find what you need. Plus, we've added filters with counts of each item similar to the consumer tools you use everyday, and you can sort by Relevance, Date, Views, or Likes to find exactly what you need in seconds.
We've also added the ability to search within a group or search by a specific user. If I want to find content associated with Joe Smith, simply type his name in the search box.
Filter and Sort as needed
Content History
Just like browser history, now you have access to a running list of all the content you've viewed. Content history lets you quickly navigate back to content you were working on or referenced previously. It reduces the amount of time spent looking for things. Easily refer back to items you last viewed and add a comment, edit or direct message another user on that content.
Personalized content browsing history
In the case where someone asks you a question and you think, I was just looking at that yesterday... Now, without searching you have an easy way to get back to that doc, wiki, video, photo, etc. You no longer have to rely on bookmarks to get back to content you work on frequently. Content history keeps track of your viewing history and makes it easily available to you.
An update to the BizX Mobile Android app is now available in the Android Marketplace and from links on our website. New features in this update include:
Mobile Org Chart - View your company’s Organization Chart on your Android device with BizX Mobile and drill-down to find individual contact info in the ‘quick card’ for each employee. Simply navigate your way through the Org Chart from top-to-bottom to visualize the overall organization, gain better insights into a colleague's role or even to find other people that might be of assistance.
Navigate your Organization - With access to your org chart you can instantly find people and see how they are related, what their role is, and their overall reporting structure.
Find Contact Information Fast - Once you’ve located someone by using the Org Chart, you can use their contact information to make a call, send an email or send a direct message with a single click using BizX Mobile.
Mobile Org Chart
Videos from CubeTree - With BizX Mobile you can watch videos from your account on your Android device. Video thumbnails now appear in the app for your Follows Feed and Group Feeds for all available content.
Use Video on BizX mobile for many collaboration opportunities, such as:
Social Learning: You and your co-workers can share expertise and make your knowledge go further by sharing How To demo videos. Your followers can learn, ask questions, and get answers quickly!
New Hire Training: House all new hire training including videos in an on-boarding group.
Video Projects: Share a video, gather feedback from your colleagues, review new versions and repeat until finalized.
To view a video, tap the thumbnail to start play; videos play in both landscape and profile modes. Tap the Done button at the top left to return to browsing your the feed for the item where you can post a comment on the video you just watched.
Instant Notifications - Turn on push notifications for BizX Mobile on your Android to receive message alerts in your notification bar when you're sent a direct message or when a co-worker replies to one of your comments on CubeTree. Select the message from your notification list to read the content or tap the notification to launch the BizX Mobile Android app and get access to detail information.
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