New! Private Messages and Badges

Private messages are new with July Release, and Kudos have been reworked and are now Badges.

Private Messages in Jam

Communications in Jam are public by default, which helps others—including co-workers we may not even know—discover and benefit from the knowledge exchanged. However, every conversation cannot be public; to address that issue, Jam now provides private messages. As a result, you can get more work done in Jam without having to switch to email. 

On your Home Tab, there is a new Messages item under your name and photo in the left column. Clicking on it will take you to the Message page where you can read, reply and create private messages. 

Badges

We've replaced Kudos with Badges, and the Badges are now the same as those in the SuccessFactors Employee Profile. Badging your co-worker is easier than ever -- you can put your pointer over their name in the feed and then click on Give a Badge. Choose the badge, add a sentence or two explaining your action, and you've recognized a colleague for their help, insight, teamwork or a job well done!

 You can also give a badge from someone's profile page.

Informal Learning Solutions for Everyone

In this release, we've added several new features that enhance the learning experience - formal or informal - for both learners and instructors.

Introducing Jam Learning Communities

In November, we launched integrated search capabilities between SuccessFactors Learning and Jam. Now, we've deepened the integration with Jam Learning Communities, where instructors can build an online Jam community for each of their formal courses with just a few clicks. Learners can go between formal and informal to get the most out of a course and learn continuously.

Blending instructor-led programs with online communities will improve learner engagement and training effectiveness. Jam Learning Communities can be used as part of the curriculum where instructors and learners can:

• Participate in weekly discussions
• Upload pre-work and post-work
• Share relevant news articles and blogs
• Post agendas
• Ask questions
• Stay connected with alumni for continued learning long after the course has ended

Add a Jam group within LMS as part of a curriculum.

SuccessFactors Learning Admins can create Jam Learning Communities directly within Learning, or choose to associate an existing Jam group to a new learning item.

Invites are automatic, and can be configured to be sent when the item is assigned, a learner enrolls/registers for a learning item, or when a user completes the learning items.

Learners have a direct link to Jam Learning Community for easy navigation.

New! Copy Group Content

We've made it easy to replicate content for courses that are often repeated or projects that use the same materials with Copy Group. You can set up a template group with videos, documents, folders, links, and other content including the About page. With a single click, copy the group and then invite new members. This significantly reduces the time it previously took to setup similar groups, and allows you to leverage best practices from other groups.

Time Saver! Group Admins can easily copy groups.

Content Viewers
Ever wonder who views your content? Now, not only can you see how many users viewed content, you can also see who viewed it. Similar to "Likes", content owners or admins can see who viewed content and the latest version viewed by clicking on the Views link. A full report is also available for download. Additionally, when you direct message users on a document, videos, wiki, etc. you will be able to check if they have viewed the content and which version they last viewed by clicking on the @members link.

See who's viewed your content.

 Other Notable Changes

• The user interface for Auto Groups has been enhanced with a select list that lets you choose fields more easily and review the membership rule as you build it. If you add a field by mistake, easily correct it by clicking the X. (Available in FireFox, Chrome, and IE8+).
• Trash your groups by accident no more! We've added a confirmation step so you can back out if needed.
• Email Defaults have been updated to send less email overall. You can still customize your email settings through Account > Email Settings.

New! Jam Search for BizX Mobile

We understand that more and more, you rely on your mobile device to stay connected. Not only that, when you need info, you need it now! No more scrolling your feed for that document, video, wiki you know someone posted last week or last month. Get answers to your most important business questions quickly with Jam Search on BizX Mobile.

Now, do a quick keyword search to find the content you need. You can also filter results by object type - docs, videos, wikis, people, etc.

BizX Mobile searches titles, descriptions, and tags for all content, as well as keywords inside documents, wikis and blogs to deliver the best results. So, you can get access to the information you need anytime, anywhere.

Android

 iOS

Blackberry

Major Upgrades to the free version of Jam!

We've made major upgrades to the free version of Jam, and we're so excited, we're telling everyone!

Customers are using Jam every day to accelerate business processes, communicate and collaborate. But did you know that Jam has incredibly rich social learning tools that let you capture and share your knowledge easily with videos, social docs, wikis, blogs, and more?

So, What's New?

• Create informal learning videos or record presentations with Screen Capture & Webcam.
• With Social Docs you can view just about any file and collaborate by adding comments precisely where you want them. 
• Blog to get the word out.
• Search and find experts and get immediate access to the content they've shared.
• Work together within a Wiki or two.
• And there's a lot more, including up to 2GB of free file storage.
• Oh, and don't forget about BizX mobile capture and share wherever, whenever.

With such a broad range of content tools, we just couldn't call this edition Basic any more, so we're retiring that name. The free edition will be called Jam, and Jam Premier has even greater value. Learn more about the differences between Jam (free) and Jam Premier.

To learn more about what Jam can do for you, join us for a live Jam webcast for a product demonstration and a chance to ask any questions.
 
Check out the Jam How To Videos and other resources to get started using these Jam features today! 

New! Team Usage Report Helps Increase Adoption

Do you want to know how your team is using Jam? How does your usage compare to your peers? Or overall?

We're using social analytics to help you identify champions and promote adoption of Jam within your organization. The Team Usage Report makes usage data transparent for your team and/or direct reports. The report shows how your Jam usage compares to your peers and your manager for the past week.

Team Usage Report shows how you compare to your peers using Jam.

Access this report weekly via email or daily from your Home tab to see how you measure up. The Team Usage Report will help increase usage and promote adoption of Jam by adding transparency of usage and creating friendly competition within teams, peers, org, etc. After all, who doesn't want to be #1?

Enhanced Social Learning with HD Video

We've improved the quality of video within Jam. Now, you can record and playback Jam videos in HD. When you record or upload a video, it will automatically be transcoded in HD, if available. You can toggle to SD or HD version during playback.

HD is indicated in the top right corner

Customers with bandwidth concerns should contact Customer Success to set the default for your company to a lower resolution.

Jam Home 

For integrated customers, the link to Jam from within SuccessFactors has been moved. Now, it's even easier to navigate between modules. From the Home dropdown, select Jam.

Additional Features for Admins

We've added a few controls that you requested to better the Jam experience for your company.

• Too much email? Now, site admins can disable Daily Emails by default for all users in the company. Go to Admin > Features. Users can override the default email settings at any time in Account > Email.
• For confidentiality purposes, some companies wish to hide a user's start date from the profile. Go to Admin > Features and uncheck "Show Hire Date in member profile".

New! Customize Your Jam Environment

Some customers have begun to upgrade to SuccessFactors Revolution UI (v12), and we've given Jam the same modern, fresh look of the future SuccessFactors suite. With the new Jam UI, there is a more consistent experience when navigating between Jam and other modules and a count notifying you of unread items.

What's more, site admins can brand the Jam environment for your company. You can set a custom name (e.g. Knowledge Hub - see screen shot below) for your company's Jam environment, which will appear on across all web and email references. You can also set a custom color scheme that matches your company colors and include company logo in emails.

To customize the Jam environment for your company, go to Admin > Branding.
Enter the custom name in the Product Instance Name field.

Integrated customers
To change the Jam Home link in SuccessFactors:

1. Log in as SuccessFactors Admin.
2. Go to Admin > System Properties > Text Replacement
3. Find the label 'Jam'. The box will be blank, but the default is 'Jam'.
4. Type in your custom name.
5. Click Save.
6. Repeat steps 3-5 for each language.

Enhanced Reporting Helps Measure Adoption

How are users adopting social learning? Is Jam usage increasing over time? Who are the top contributors? Are users looking at the content on Jam?

Many customers are trying to gauge how their users are adopting social learning in the organization. So we've enhanced our reporting capabilities to help you measure engagement over time, identify champions and top groups, as well as define improvement areas. Company-wide and group level reports are available to admins.

Sample Activity Summary by Week Data

Nine new reports were added to highlight how users are contributing and viewing content across your company including:

• Contribution Report by Object by Week and Month
• Content Consumption by Week and Month
• User Consumption by Week and Month
• User Contribution by Week and Month
• Group Member Activity Report

Sample Content Consumption by Month Data

Private Group Visibility

Previously, Jam reports contained data for public group activity only. Now, all existing and new reports contain aggregated counts for activity in public and private groups, which provides a more accurate picture of overall adoption and usage. Additionally, site admins can opt-in to Private Group visibility, which will let you run reports on any private group. To enable private group visibility, go to Admin > Features: Feature Management.