Sunday, August 2, 2009

Giving More Customer Feature Love

This week's release was full of upgrades to existing features based on your user feedback.

Document Versioning and Editing
Users upload documents to CubeTree for lots of reasons into lots of places. For example
  • Product owners post PowerPoint presentations to their profile ... so sales and support can get notified of the latest roadmap updates without getting another email
  • Project managers post their Excel task lists into a group for their project team ... so anyone that wants visibility on projects status can follow the group to see the latest
  • Account managers are sharing large documents with customers inside cross-company groups ... so they can share documents without overwhelming corporate email inbox limits
What do all of these use cases have in common? They get better when you can version and manage your documents once you've uploaded them. So this week we did an upgrade to documents uploading so that ...

  • You can do version management of documents -- To update a document, go into a list of documents in your group or off your profile. Click on a specific document and you can choose to upload a new version.
  • You can edit document details -- When you view an uploaded document you can edit the name and description of the document.
Reply To Comment Emails Directly From Your Phone (or other email client)
Whenever someone comments on your content, CubeTree (by default) sends an email. In the past, to reply with your own comment you had to click on a link in the email and go back to the website.

Starting this week, you can simply reply directly to the comment email and your response will be captured in your feed.


We also did a nice upgrade to the comment email itself to
include the full conversation from a comment feed and stylize the content.


Route RSS and Google Feed Items Into Groups
CubeTree provides 14 different integrations which create feed items triggered by events from third-party systems. Users have been asking for the ability to create those feed items in a specific group. Starting in this release, you can setup several of the integrations to create feed items within specific groups.

RSS Feed Integration lets you import RSS feeds into specific groups.

For example, now you can create a competitive marketing group and add a RSS feed integration to twitter search, which creates feed events each time your competitors are mentioned.


Google Docs Integration lets you create feed items whenever a Google Doc is created or edited from a folder you specify.

For example, some users have a folder in Google Docs for each of their customer's projects. They can now setup an integration to publish from a specific Google Docs folder into a cross-company group being used to share updates with the customer.


Google Reader Integration creates feed items whenver you "share" a link using Google Reader.

For example, some customers have setup an optional group to share links. If you want to see what your co-workers are reading, you follow the group and it's got all the links shared through everyone's Google Reader.


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