New! Customize Your Jam Environment

Some customers have begun to upgrade to SuccessFactors Revolution UI (v12), and we've given Jam the same modern, fresh look of the future SuccessFactors suite. With the new Jam UI, there is a more consistent experience when navigating between Jam and other modules and a count notifying you of unread items.

What's more, site admins can brand the Jam environment for your company. You can set a custom name (e.g. Knowledge Hub - see screen shot below) for your company's Jam environment, which will appear on across all web and email references. You can also set a custom color scheme that matches your company colors and include company logo in emails.

To customize the Jam environment for your company, go to Admin > Branding.
Enter the custom name in the Product Instance Name field.

Integrated customers
To change the Jam Home link in SuccessFactors:

1. Log in as SuccessFactors Admin.
2. Go to Admin > System Properties > Text Replacement
3. Find the label 'Jam'. The box will be blank, but the default is 'Jam'.
4. Type in your custom name.
5. Click Save.
6. Repeat steps 3-5 for each language.

Enhanced Reporting Helps Measure Adoption

How are users adopting social learning? Is Jam usage increasing over time? Who are the top contributors? Are users looking at the content on Jam?

Many customers are trying to gauge how their users are adopting social learning in the organization. So we've enhanced our reporting capabilities to help you measure engagement over time, identify champions and top groups, as well as define improvement areas. Company-wide and group level reports are available to admins.

Sample Activity Summary by Week Data

Nine new reports were added to highlight how users are contributing and viewing content across your company including:

• Contribution Report by Object by Week and Month
• Content Consumption by Week and Month
• User Consumption by Week and Month
• User Contribution by Week and Month
• Group Member Activity Report

Sample Content Consumption by Month Data

Private Group Visibility

Previously, Jam reports contained data for public group activity only. Now, all existing and new reports contain aggregated counts for activity in public and private groups, which provides a more accurate picture of overall adoption and usage. Additionally, site admins can opt-in to Private Group visibility, which will let you run reports on any private group. To enable private group visibility, go to Admin > Features: Feature Management.

Blending Learning: SuccessFactors Learning Integrates with Jam

SuccessFactors Learning and Jam customers can now take advantage of formal and informal learning content.  With integrated Search, you can use the LMS catalog search to find learning items such as instructor-led courses or e-learning as well as social content in Jam such as videos, documents, and explore communities of practice.

Use LMS Catalog Search to find Social Learning Content.

Learners can access formal and informal content from one place, and choose the combination that meets their learning needs. For example, a learner who wants to enhance leadership skills may search the keyword 'leadership' in LMS. Results returned include a formal courses beginning in few weeks. Additionally, the learner can browse the social content results to discover videos, documents, sample presentations, and even groups focused on leadership to brush up skills before the formal course is offered.

Conversely, a learner who just completed a formal leadership course can use the catalog search to find social learning resources to supplement the formal course and continue building skills.

The integration between Learning and Jam is available to all customers with Integrated SuccessFactors Learning (SaaS) version 6.4.3 and the Premier Edition of Jam.

Security Passcode for BizX Mobile

To help reduce the risk that your data maintained in SuccessFactors is exposed when a user loses their phone or leaves their phone unattended, we have added the ability for the Site Administrator to require a 4 digit passcode. This security passcode provides a secondary, easy to use method of authentication that ensures only the owner of the device can access their SuccessFactors account through BizX Mobile on their device.

When the mobile security passcode is enabled:

• Each user that has mobile access enabled will be required to set a Security Code on their mobile setup page.
• A 4-digit passcode must be entered every time a user opens BizX mobile or when the device times out.
• Users who lose or forget their code can reset it from their SuccessFactors account on the web.

This feature is available to Integrated customers, and Site Admins can opt-in to activate the feature. To enable the security passcode, go to SuccessFactors Admin > Company Settings > Mobile Options > Mobile Passcode /Security Pin.  

Existing BizX Mobile Users 
Remember to update the BizX Mobile App as soon as it becomes available to take advantage of all the new features and upgrades.